Billing
Last updated:
Please read the Billing Policy below.
This Billing Policy is part of, and incorporated by reference into, the agreement between you and The Keep Good Company® LLC ("Company," "we," "us," or "our") — collectively with the Terms and Conditions, Privacy Policy, Disclaimer, and Methodology, the "Agreement." This Billing Policy is the controlling source for fees, subscription billing, payment retries, cancellation, currency and taxes, free trials, and refunds for the Services (as defined in the Terms and Conditions).
Fees and Payment
You agree to pay all applicable fees for the Services as set forth on our pricing page or as otherwise agreed in writing. We offer the Services through subscription plans (monthly or annual) and may provide certain features of the Services through one-time purchase options. Annual subscriptions may include discounted rates, which are subject to change at any time.
Subscription Billing
For subscription plans, you authorize us to automatically charge your chosen payment method for recurring fees at the start of each billing period. You are responsible for maintaining current and valid payment information. If we cannot charge your payment method, we will reattempt payment over a period of approximately two weeks. If payment remains unsuccessful after the retry period, your subscription will be automatically cancelled and access to the Services will cease. You remain responsible for any unpaid fees.
Currency and Taxes
All fees are quoted in US dollars unless otherwise specified. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities, and such charges may be added to your total payment amount when required by law.
Usage and Consumption
The Services and their associated data and analytics are available for immediate use on delivery, whether by trial or purchase. Because their value is delivered on access, any digitally delivered product or service, in whole or in part and in any format, is treated as consumed and redeemed at delivery. You acknowledge that your subscription or purchase allows access for the specified number of authorized users only. Any attempt to exceed authorized usage limits may result in additional charges or service suspension.
Refunds and Credits
Due to the immediately beneficial nature of the Services and the analytics information they deliver, all purchases are generally final and non-refundable. However, we reserve the right to issue refunds or credits in certain circumstances, including:
Substantial or sustained service degradation;
Technical malfunctions that materially impair analytics accuracy and availability;
Third-party data feed interruptions that impact usability;
Billing errors or duplicate charges;
Other circumstances we determine to warrant a refund or credit.
Any refund or credit will be at our discretion as to amount and form, considering factors such as the nature and duration of service interruption, subscription type, and usage patterns. Refunds for annual subscriptions, if issued, are typically prorated based on the unused portion of your term.
You acknowledge that routine maintenance, minor service interruptions, and temporary degradation in data freshness or service performance do not qualify for refunds. No refund will be issued for any suspension or termination due to your violation of this Agreement.
Refund Requests and Processing
To request a refund, you must submit a request to care@keepgood.co within 5 business days of the qualifying event. All requests will be reviewed on a case-by-case basis. Approved refunds will be issued using your original payment method unless we determine an alternate method is necessary.
Changes to Fees and Billing
We reserve the right to modify our fees, subscription plans, and billing practices at any time with notice to you. For subscriptions, changes take effect at the start of your next billing period. You may cancel your subscription before your next billing period if you do not agree with any changes.
Free Trials and Promotional Offers
We may offer free trials or promotional rates. At the end of such offers, your subscription will automatically convert to the standard rate unless cancelled. You may be ineligible for multiple free trials or certain promotional offers at our discretion.
Contact Information
Questions about billing, payments, or refunds may be directed to care@keepgood.co.
Billing
Last updated:
Please read the Billing Policy below.
This Billing Policy is part of, and incorporated by reference into, the agreement between you and The Keep Good Company® LLC ("Company," "we," "us," or "our") — collectively with the Terms and Conditions, Privacy Policy, Disclaimer, and Methodology, the "Agreement." This Billing Policy is the controlling source for fees, subscription billing, payment retries, cancellation, currency and taxes, free trials, and refunds for the Services (as defined in the Terms and Conditions).
Fees and Payment
You agree to pay all applicable fees for the Services as set forth on our pricing page or as otherwise agreed in writing. We offer the Services through subscription plans (monthly or annual) and may provide certain features of the Services through one-time purchase options. Annual subscriptions may include discounted rates, which are subject to change at any time.
Subscription Billing
For subscription plans, you authorize us to automatically charge your chosen payment method for recurring fees at the start of each billing period. You are responsible for maintaining current and valid payment information. If we cannot charge your payment method, we will reattempt payment over a period of approximately two weeks. If payment remains unsuccessful after the retry period, your subscription will be automatically cancelled and access to the Services will cease. You remain responsible for any unpaid fees.
Currency and Taxes
All fees are quoted in US dollars unless otherwise specified. You are responsible for all applicable taxes, levies, or duties imposed by taxing authorities, and such charges may be added to your total payment amount when required by law.
Usage and Consumption
The Services and their associated data and analytics are available for immediate use on delivery, whether by trial or purchase. Because their value is delivered on access, any digitally delivered product or service, in whole or in part and in any format, is treated as consumed and redeemed at delivery. You acknowledge that your subscription or purchase allows access for the specified number of authorized users only. Any attempt to exceed authorized usage limits may result in additional charges or service suspension.
Refunds and Credits
Due to the immediately beneficial nature of the Services and the analytics information they deliver, all purchases are generally final and non-refundable. However, we reserve the right to issue refunds or credits in certain circumstances, including:
Substantial or sustained service degradation;
Technical malfunctions that materially impair analytics accuracy and availability;
Third-party data feed interruptions that impact usability;
Billing errors or duplicate charges;
Other circumstances we determine to warrant a refund or credit.
Any refund or credit will be at our discretion as to amount and form, considering factors such as the nature and duration of service interruption, subscription type, and usage patterns. Refunds for annual subscriptions, if issued, are typically prorated based on the unused portion of your term.
You acknowledge that routine maintenance, minor service interruptions, and temporary degradation in data freshness or service performance do not qualify for refunds. No refund will be issued for any suspension or termination due to your violation of this Agreement.
Refund Requests and Processing
To request a refund, you must submit a request to care@keepgood.co within 5 business days of the qualifying event. All requests will be reviewed on a case-by-case basis. Approved refunds will be issued using your original payment method unless we determine an alternate method is necessary.
Changes to Fees and Billing
We reserve the right to modify our fees, subscription plans, and billing practices at any time with notice to you. For subscriptions, changes take effect at the start of your next billing period. You may cancel your subscription before your next billing period if you do not agree with any changes.
Free Trials and Promotional Offers
We may offer free trials or promotional rates. At the end of such offers, your subscription will automatically convert to the standard rate unless cancelled. You may be ineligible for multiple free trials or certain promotional offers at our discretion.
Contact Information
Questions about billing, payments, or refunds may be directed to care@keepgood.co.